Privacy Policy

Legal information about the website


We (hereinafter “the Company,” “We,” “Us,” and similar terms) rigorously follow the rules governing personal data confidentiality. Users of this website (hereinafter referred to as “the User,” “the Customer,” and collectively as “you,” “your”) will discover current and updated information to help them understand what we do. We may alter the website’s Privacy Policy to suit new regulatory requirements or business demands, so users should be aware of this and review it frequently. To use our website, you must be at least 18 years old and have the legal capacity to enter into transactions in your place of origin or residency. This Privacy Policy does not comprise or form part of our contract without impacting your rights.

What does the term "personal data" imply?

All information used to identify you is private. Contact information may include first and last names, addresses, emails, and website/IP addresses.

What is the procedure for enforcing the Privacy Policy?

The Privacy Policy governs how we collect, utilize, and process personal information from visitors to our website. There may be links on our website that will take you to other websites. Third-party websites are not under our control. As a result, we cannot be held liable for their content, delivery, functioning, or privacy policies.

What kind of personal information do we gather?

We collect personal information through:
  • Direct interaction means, such as an electronic travel permission application form or a contact form. Alternatively, you can contact customer service via internet chat, email, or phone.
  • Automated means, including information about the IP address, popular areas, and time spent on the site. Check out our cookie policy for more information on their uses and further details.
Please keep in mind that you will only be required to supply essential personal data to meet the stated reasons. As a result, if you provide us with more information than we require, you automatically consent to its processing toward the purpose for which it was provided. To properly apply for an ETIAS travel authorization and maintain their information or support requests, customers must supply accurate, current, and complete personal data. We shall not be held liable for events beyond our control, such as presenting the User with inaccurate, incomplete, or fraudulent information. If you give us the personal data of third parties, whether they are minors or adults, we assume that means you have obtained their permission and notified them. If you are the parent or legal guardian of a minor, you may be requested to supply information.
  • Assume the company has obtained personal information or personal data about an Organization from a person who has not given us permission to communicate with them. In this case, the corporation must inform the individual about obtaining their data.
  • The data subject may have the right to object to the company’s processing of personal data if we ask the person who provided personal data to confirm the subject’s consent. We shall not supply the service in this scenario, and the e-trip permission request will be canceled.
Suppose the corporation receives data or personal information about a youngster from someone who isn’t his parent or legal guardian. In that event, it will continue to take the necessary steps to rectify the issue, including potentially canceling the application in question.

Why do we need your information?

We collect your personal data for a variety of reasons:
  • When you apply for an e-Travel Authorization, we provide expert help services. We’ll double-check that you filled out the application accurately and submitted the required papers per government regulations. If necessary, we will tell you if any information or documentation is missing or incomplete;
  • We utilize personal data to keep you up-to-date on your e-Travel Authorization application status, including whether it has been approved or rejected, as needed by government updates or operational communications;
  • To appropriately manage your request in the event of complaints or queries regarding our professional services, or to complete your refund and cancellation requests, we will tell you if the government requires extra personal information/documentation to analyze your application;
  • To comply with legal obligations and to meet the requirements of the police or relevant authorities;
  • To improve user experience and to improve our services;
  • To complete periodic checks for fraudulent, unauthorized, or illegal activity through the website and to optimize site navigation.

What is the legal basis for collecting personal information?

We only collect your data if we have a legal basis for doing so. Our legal basis is:
  • To fulfill a contract with you, which includes verifying that your electronic ETIAS travel authorization form is correct and submitting it to the government; notifying the government of the final decision regarding your application status; responding to your information requests to the Customer Service Department.
  • Your consent to the processing of your data.
  • To comply with administrative, judicial, police, or other relevant authorities’ obligations.
Our legitimate interests include:
  • Credit/debit cards and other payment verification methods;
  • Addressing potential complaints about our services;
  • Improving the user experience of this Website and its efficient operation;
  • Improving our professional Services Quality;
  • Monitoring fraudulent activity to ensure our website’s security and integrity.

How long do we keep personal data?

We will process your data for as long as it is necessary for the purposes for which it was collected. Your data will then be blocked and kept for the required period. For example, we will keep it for as long as it is necessary to:

  • Comply with our legal obligations or deal with possible claims related to the professional services we provide; 
  • Complete the investigation of detected fraudulent or illegal activities; 
  • Save information about cookies if you do not withdraw your consent, etc. 

After the required storage period, we will securely delete your data from our information systems. In addition, if you consent to process your data for specific purposes, please note that you can withdraw this consent at any time. We will delete your data upon receipt of the withdrawal request.

With whom do we share personal information?

In the following circumstances, your data will be processed or transferred:
  • The government of the nation you wish to visit approves or rejects electronic travel authorization applications.
  • Our payment service providers, who process the application fees, also keep an eye on fraud. Also, when you file a charge dispute with your bank, credit/debit card issuers.
  • Our information systems are hosted by our technology service providers, who provide tools and technical support.
  • To follow all applicable laws and regulations, as well as our legal obligations when requested by administrative, judicial, or police authorities.
  • To safeguard our legitimate interests in the case of claims relating to the professional services provided.
Existing personal data protection rules and regulations secure the confidentiality and security of your data, as well as your rights and freedoms. The aforementioned third parties’ headquarters could be located outside the European Economic Area. As a result, personal data may be transferred internationally. In this instance, we inform you that we will only transfer personal data to recipients in countries that have a high degree of personal data protection so that you can compare data protection laws and regulations among European nations. We shall take the required precautions if this does not occur.

How do we keep your data safe?

Our information systems keep your personal data safe. We have implemented appropriate technical and organizational safeguards to maintain the security and integrity of your information, as well as to protect it from unauthorized or unlawful processing and accidental deletion, loss, or damage. Similarly, we’ve taken reasonable steps to ensure that any of our employees, suppliers, or partners who have access to your data is given proper knowledge or training on how to handle our customers’ data. This also applies for any clientele to whom they have access for the aforementioned purposes. While we try our best to guarantee that your personal information is safeguarded while communicated over our website, or when you send it to us via other means such as email or telephone, you must also take action to protect your personal information. To save data, you don’t need to submit or verify bank details through bogus emails or websites.

What are your legal rights?

By giving us a written request through email or via our contact form, you can exercise your rights to access, deletion, rectification, limitation of processing, objection, and portability of your data. Go to your web browser’s “privacy settings” to set tracking cookies. You can also use “Do Not Track” tools to determine which cookies you want to access by installing apps or add-ons on your browser. We shall respond to your request for data protection rights within one (1) month; however, this period may be extended on rare occasions (an extra two months may be required if you make many requests.) In the event of a delay, we will inform you of the reasons for the delay. When you believe it is appropriate, for example, if you think your data protection rights have not been entirely heeded, you have the right to file a complaint with the applicable supervisory body. If you have any reservations or questions concerning this policy or how we handle your personal information, please get in touch with us.