Legal information about the website
What does the term "personal data" imply?
All information used to identify you is private. Contact information may include first and last names, addresses, emails, and website/IP addresses.
What kind of personal information do we gather?
- Direct interaction means, such as an electronic travel permission application form or a contact form. Alternatively, you can contact customer service via internet chat, email, or phone.
- Assume the company has obtained personal information or personal data about an Organization from a person who has not given us permission to communicate with them. In this case, the corporation must inform the individual about obtaining their data.
- The data subject may have the right to object to the company’s processing of personal data if we ask the person who provided personal data to confirm the subject’s consent. We shall not supply the service in this scenario, and the e-trip permission request will be canceled.
Why do we need your information?
- When you apply for an e-Travel Authorization, we provide expert help services. We’ll double-check that you filled out the application accurately and submitted the required papers per government regulations. If necessary, we will tell you if any information or documentation is missing or incomplete;
- We utilize personal data to keep you up-to-date on your e-Travel Authorization application status, including whether it has been approved or rejected, as needed by government updates or operational communications;
- To appropriately manage your request in the event of complaints or queries regarding our professional services, or to complete your refund and cancellation requests, we will tell you if the government requires extra personal information/documentation to analyze your application;
- To comply with legal obligations and to meet the requirements of the police or relevant authorities;
- To improve user experience and to improve our services;
- To complete periodic checks for fraudulent, unauthorized, or illegal activity through the website and to optimize site navigation.
What is the legal basis for collecting personal information?
- To fulfill a contract with you, which includes verifying that your electronic ETIAS travel authorization form is correct and submitting it to the government; notifying the government of the final decision regarding your application status; responding to your information requests to the Customer Service Department.
- Your consent to the processing of your data.
- To comply with administrative, judicial, police, or other relevant authorities’ obligations.
- Credit/debit cards and other payment verification methods;
- Addressing potential complaints about our services;
- Improving the user experience of this Website and its efficient operation;
- Improving our professional Services Quality;
- Monitoring fraudulent activity to ensure our website’s security and integrity.
How long do we keep personal data?
We will process your data for as long as it is necessary for the purposes for which it was collected. Your data will then be blocked and kept for the required period. For example, we will keep it for as long as it is necessary to:
- Comply with our legal obligations or deal with possible claims related to the professional services we provide;
- Complete the investigation of detected fraudulent or illegal activities;
- Save information about cookies if you do not withdraw your consent, etc.
After the required storage period, we will securely delete your data from our information systems. In addition, if you consent to process your data for specific purposes, please note that you can withdraw this consent at any time. We will delete your data upon receipt of the withdrawal request.
With whom do we share personal information?
- The government of the nation you wish to visit approves or rejects electronic travel authorization applications.
- Our payment service providers, who process the application fees, also keep an eye on fraud. Also, when you file a charge dispute with your bank, credit/debit card issuers.
- Our information systems are hosted by our technology service providers, who provide tools and technical support.
- To follow all applicable laws and regulations, as well as our legal obligations when requested by administrative, judicial, or police authorities.
- To safeguard our legitimate interests in the case of claims relating to the professional services provided.